Terms & Conditions

ORDER PROCESS
Orders are usually processed the same or next business day (monday through friday, EXCLUDING weekends and holidays), pending payment verification and will be cancelled after 5 workdays.

DELIVERY TIME
Orders should arrive within 2-7 business days after we have received payment, but may vary depending on the destination. 

Hakuna is NOT responsible for any delays of your package during delivery. 

By placing an order with us, you accept the risk that your package may be delayed during shipment.

REFUNDS & EXCHANGES
Customers can return item(s) within 7 days at theirr own expense - non-used item(s) in new condition). 

We will exchange the item(s) and send again for free.

We do NOT issue refunds , unless the goods are damaged.

Both the returned item(s) and the packaging has to be in unused -as new condition.

In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. 

In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.

EMAIL CONTACT
For information regarding your order, confirmations and returns, please contact Chafic@hakuna.be